WELCOME

The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures and where a deadlock still exists.

Visitors can use this website to find out more about the service that we offer and the approach that our Adjudication Panel takes when considering different types of disputes. If you consider that you have a valid claim for payment or increased payment against a gambling operator, you can create an account and complete an adjudication form. The IBAS service is free of charge to all consumers.

The members of the IBAS Adjudication Panel apply their specialist knowledge to the facts and adjudicate mainly by reference to the operator's own terms and conditions. IBAS also check that operators have complied with the standards set by the Gambling Commission and with the IBAS terms and conditions of registration.

IBAS rulings are legally non-binding on consumers, who are free to pursue any case through the court system after using IBAS. Rulings are binding on registered operators up to the value of £10,000. Above that threshold, operators may demand that the dispute is also heard by a court.



DO I HAVE A CLAIM?

Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.

For Consumers

Whether this is your first dispute about a gambling transaction, or you have used our service before, our General Consumer Advice section offers some helpful suggestions for you to consider before completing an adjudication form.

FOR OPERATORS

We appreciate that mistakes happen and that some circumstances cannot be foreseen, but our dispute avoidance advice may help to reduce the number of customer complaints and adjudication forms received.

HOW ARE WE DOING?

Total Value of Payments Awarded or Conceded to Customers in 2016.
£548,056.25
Total Requests for Adjudication.
7,159

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